Legal

Privacy Policy

Last Updated: 25 June 2025  ·  Akal Suria Sdn Bhd, Level 15, Menara TH, Jalan Tun Razak, 50400 Kuala Lumpur, Malaysia

Akal Suria is committed to handling personal data responsibly. This policy describes what we collect, why we collect it, how we use it, and what rights you have over your information. It applies to all visitors to our website and to learners enrolled in our courses.

1. Introduction and Scope

This Privacy Policy applies to personal data collected through our website at akalsuriddok.world and through course enrolment and participation. By using our site or enrolling in a course, you acknowledge that you have read this policy.

2. Data We Collect and How

We may collect the following types of personal data:

• Contact information: Name, email address, and phone number, provided when you submit an enquiry or enrol in a course.
• Course participation data: Assignment submissions, session attendance, and progress records, collected during course delivery.
• Website usage data: Pages visited, session duration, and device type, collected via cookies and analytics tools.
• Payment information: Processed through our payment provider. We do not store payment card details on our systems.

3. Legal Basis for Processing

We process personal data under the Personal Data Protection Act 2010 (PDPA) of Malaysia. Our legal basis includes:

• Contract performance: To deliver the course and support services you have enrolled in.
• Consent: For optional communications such as course news and updates, where you have opted in.
• Legitimate interests: For website analytics and service improvement, where these do not override your interests.

4. How We Use Your Data

• To respond to enquiries and administer your enrolment
• To deliver course materials, recordings, and session access
• To provide mentor feedback on assignments
• To send course-related communications (session reminders, updates)
• To understand website usage and improve our content
• To comply with applicable legal obligations

5. Data Retention

We retain personal data only for as long as necessary for the purposes set out in this policy:

• Enquiry data: up to 12 months if no enrolment follows.
• Learner data: up to 3 years after course completion, for record-keeping and support purposes.
• Analytics data: aggregated and anonymised; retained indefinitely in aggregate form.

6. Data Sharing

We do not sell personal data to third parties. We may share data with:

• Service providers: Hosting, payment processing, and video platform providers who process data on our behalf under data processing agreements.
• Analytics providers: For website usage analysis (data is aggregated where possible).
• Legal authorities: Where required by Malaysian law or court order.

7. Data Security

We use appropriate technical and organisational measures to protect personal data, including encrypted data transmission (HTTPS), access controls, and regular review of security practices. No system is entirely without risk; if a breach occurs that affects your rights, we will notify you as required under applicable law.

8. Cookies

We use cookies to manage sessions and understand website usage. You can manage cookie preferences via the cookie banner on our homepage. For full details, see our Cookie Policy.

9. Your Rights

Under the PDPA and applicable privacy frameworks, you have the right to:

• Access the personal data we hold about you
• Correct inaccurate data
• Request deletion of your data (subject to legal retention obligations)
• Withdraw consent for optional processing at any time
• Object to processing based on legitimate interests

To exercise any of these rights, please contact us at [email protected]. We will respond within 14 working days.

10. Third-Party Links

Our website may contain links to external resources. We are not responsible for the privacy practices of those sites and recommend you review their policies independently.

11. Children's Privacy

Our courses are intended for individuals aged 18 and above. We do not knowingly collect personal data from anyone under 18. If you believe we have inadvertently collected such data, please contact us immediately.

12. Changes to This Policy

We may update this policy from time to time. Where changes are significant, we will notify enrolled learners by email. The current version will always be available at this page.

13. Contact

Data-related enquiries should be directed to:

• Email: [email protected]
• Address: Level 15, Menara TH, Jalan Tun Razak, 50400 Kuala Lumpur, Malaysia